You can manage or cancel your subscription from Billing in the Denly dashboard. A cancellation stops future renewal; it does not automatically refund a charge already processed. Access continues according to the cancellation date shown in the customer portal.
Paid plans are sold through Polar, our merchant of record. If you believe a charge was duplicated, unauthorized, made in error, or must be refunded under applicable law, email legal@denly.dev. Include the email used at checkout and the Polar order or receipt number so the purchase can be located. Do not send card details.
Approved refunds are returned through Polar to the original payment method. Bank and card processing times vary. Nothing in this policy limits any mandatory refund, cancellation, or cooling-off right available under applicable consumer law.